EXISTING CLIENTS
Get everyday IT help and 24/7 emergency support for existing MSP Pro Tech clients. Eligible managed-service clients receive our guaranteed 15-minute remote support response under their service agreement. We support businesses remotely nationwide and coordinate on-site service across Stafford and Greater Houston.
Call (713) 325-0836 Email [email protected]
Include your company name, contact details, affected device or application, when the issue started and whether one person or the whole team is affected. Share the wording of an error message when useful. Keep passwords, authentication codes and confidential records out of email.
If a critical issue cannot wait until the next business day, call Emergency support: (713) 325-0836. Tell the receptionist that you are an existing client and need urgent IT support. Provide your company name, callback number, affected system and the business impact so the issue can be assessed and escalated.
Examples include a business-wide outage, an unavailable critical server or a suspected active cybersecurity incident. Urgent after-hours requests are assessed under your service agreement. Routine requests, new-project inquiries and non-urgent issues are handled during business hours; email [email protected] with the details.
Emergency availability does not guarantee immediate restoration. Response commitments, covered systems, escalation and any after-hours charges are governed by your service agreement.
When an MSP Pro Tech technician asks you to join a remote session, use our existing Remote Support portal and follow the technician’s instructions. Contact our team first if you are unsure about a request.
Office hours are Monday–Thursday, 7 a.m.–5 p.m., and Friday, 7 a.m.–4:30 p.m. Central. The office is closed Saturday and Sunday; existing-client emergency IT support remains available 24/7 through the phone number above. Our guarantee covers remote support response, not a fixed resolution time. Your service agreement defines support availability, covered systems and priorities. Professional 24/7 intrusion monitoring is separate from IT help-desk availability.
We help with daily IT support, system maintenance and troubleshooting remotely or through coordinated on-site work. Explain any outage, affected staff and operational deadline when contacting us so the team can assess the issue.
For a new service, office move or technology project, request a consultation. Learn more about our managed IT services or MSP Pro Tech.