Privacy Policy

Introduction

MSP Pro Tech is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed IT services, cybersecurity solutions, and related services. By engaging our services, you consent to the practices described in this policy.

Information We Collect

We collect information necessary to provide our IT services, including business contact information (name, email, phone number), technical data from your IT infrastructure (network logs, system performance metrics, security event data), and billing information. We may also collect information about your IT environment to assess security risks and provide appropriate solutions. All data collection is performed in accordance with applicable laws and regulations.

How We Use Your Information

We use collected information to deliver managed IT services, monitor and maintain your systems, detect and respond to security threats, provide technical support, ensure compliance with industry standards, improve our services, and communicate with you about service updates and security alerts. We do not sell your information to third parties.

Data Protection and Security

As a cybersecurity-focused MSP, we implement industry-leading security measures to protect your data, including encryption in transit and at rest, multi-factor authentication, regular security audits, access controls and monitoring, and compliance with frameworks such as NIST, ISO 27001, and applicable regulatory requirements. We maintain comprehensive incident response procedures and disaster recovery plans.

Third-Party Service Providers

We may share information with trusted third-party vendors who assist in delivering our services, such as cloud infrastructure providers, security tool vendors, and backup solution providers. All third parties are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site usage, and improve our services. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

Your Rights

You have the right to access, correct, or delete your personal information, request data portability, opt-out of certain data processing activities, and withdraw consent where applicable. To exercise these rights, please contact us using the information below. We will respond to requests within the timeframes required by applicable law.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact MSP Pro Tech at our Stafford, Texas office. We are available Monday through Friday, 8:00 AM to 6:00 PM CST. You may also reach us through our website contact form or by phone during business hours.